Terms and Conditions

Welcome to Soft Landing
By using our website https://softlandingstore.co.uk/ and purchasing products from our store, you agree to the following Terms and Conditions. Please read these terms carefully. If you do not agree with any of these Terms, please do not use our services.

1. General Information

  • Business Name: Soft Landing

  • Website: https://softlandingstore.co.uk/

  • Email: softlandingmcr@gmail.com

  • Phone Number:

2. Products and Pricing

  • All products displayed on our website are subject to availability. We make every effort to ensure that product descriptions, prices, and images are accurate. However, there may be occasional discrepancies.

  • Pricing: Prices are listed in GBP (£) and include VAT, where applicable. We reserve the right to change prices at any time without prior notice. If there is a pricing error, we will notify you before processing your order.

  • Product Availability: Most of our products are in stock. If an item is out of stock, we will notify you as soon as possible.

3. Orders

  • Order Confirmation: When you place an order on our site, you will receive an order confirmation email. This confirms we have received your order. However, this is not a guarantee that the item is in stock.

  • Order Cancellation: Once an order is confirmed, it cannot be canceled unless it has not been processed for dispatch. To cancel your order, please contact us immediately at softlandingmcr@gmail.com

4. Shipping and Delivery

  • Free Shipping: We offer free shipping on all orders within the UK.

  • Delivery Time: We aim to dispatch in-stock items within 1 business day. Delivery is estimated within 2 weeks from dispatch, but this is not guaranteed due to factors beyond our control such as third-party courier delays, weather, or supply chain disruptions.

  • Shipping Areas: We ship to all addresses within the UK. For international orders, please contact us directly for availability and shipping charges.

5. Returns and Refunds

  • Returns: If you are not satisfied with your purchase, you may return the item within 30 days of receiving it. To initiate a return, please contact us at softlandingmcr@gmail.com and provide your order number and reason for return. Returns must be authorized by us before being shipped back.

  • Return Fees: Return shipping fees are the responsibility of the customer. The return fee is calculated based on the item’s size/weight and your location. The return fee will be provided at the time of the return request.

  • Condition of Returns: Returned items must be in unused and original condition, in their original packaging, and suitable for resale. We reserve the right to refuse returns that do not meet these criteria.

6. Warranty

  • Manufacturer's Warranty: All products come with a 2-year manufacturer's warranty. This warranty covers any manufacturing defects or faults, but it does not cover wear and tear or damage caused by misuse, neglect, or accidental damage.

  • To claim warranty, please contact us with your order number and description of the fault. We may request photographs or other proof of the defect.

7. Payment Methods

  • We accept the following payment methods:

    • Credit and Debit Cards (Visa, MasterCard, etc.)

    • PayPal

    • Other payment methods as specified on our website

8. Liability

  • We will not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or website, including loss of profit or business.

  • Our liability for any claim related to your order will not exceed the total value of the product(s) purchased.

9. Privacy and Data Protection

  • We are committed to protecting your privacy. Please see our Privacy Policy for detailed information on how we collect, use, and protect your personal information.

  • By using our website and purchasing from us, you consent to the collection and use of your data as described in our Privacy Policy.

10. Intellectual Property

  • All content on our website, including text, images, logos, and software, is the property of Soft Landing and is protected by copyright laws.

  • You may not use, reproduce, or distribute any of our content without prior written consent.

11. Governing Law

  • These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from or in connection with these Terms will be subject to the exclusive jurisdiction of the courts in England and Wales.

12. Changes to Terms and Conditions

  • We reserve the right to update or modify these Terms and Conditions at any time. Changes will be posted on this page, and the "Last Updated" date will be revised accordingly. It is your responsibility to review these Terms regularly.

13. Contact Us

  • If you have any questions about these Terms and Conditions or need assistance with your order, please feel free to contact us:

    • Email: softlandingmcr@gmail.com

    • Phone: [Your Contact Number]

    • Address: [Your Business Address]

Last Updated: 11/02/2025